Episode 029: Fan Feedback Tools

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In this weeks quick tip we talk about some online fan feedback tools including: Get Satisfied, UserVoice, Suggestion Box, and FormSpring. This weeks news includes: Phil Mickelson Burger-Gate, Bad Play=Free Tickets, Bucks Squad 6, Fox warns leagues’ streaming efforts could turn off networks, Get your preak on, rose bowl changes, possible play-in game change.

News

1. Phil Mickelson “Burger Gate” – Link
   1. Talked about love of Five guys w/out disclosing he is an investor
2. Bad Play, Free Tickets – Link
3. Bucks Squad 6 Section – Link
   1. Audition only seats
4. Fox’ Hill Warns Leagues’ Streaming Efforts Could Turn Off Nets – Link
5. Get Your Preak On – Link
6. Rose Bowl Changes – Link
   1. If a Big Ten team qualifies for National Title game & a non-BCS team automatically qualifies for the BCS, they’ll go to Rose Bowl
7. Possible Play-in-game Change – Link
8. Great Facebook presence example – Link

Quick Tip – Fan Feedback Tools

1. Get Satisfaction – Link
   1. Community / Public customer service
   2. Most market share with companies
   3. Starting at $20/mo
   4. Includes facebook tab
2. UserVoice – Link
   1. A lot of Get Satisfaction features
   2. Limited Votes given to each user to apply to things they agree with
   3. Starting at $20/mo
3. Suggestion Box – Link
   1. More simple as users submit suggestions
   2. Suggestions are voted up by other users
   3. Client can report back the progress on each item
   4. Zappos example – Link
   5. $49/mo per suggestion box
4. Formspring – Link
   1. Very Simple
   2. Users ask questions, you answer them
   3. ROW SHOW example – Link
   4. Users login with facebook or twitter to ask
   5. FREE!

There are lots more out there, if you have a favorite, or are what to share you experiences with gathering feedback online – email us at fans@rowshow.com and we will be sure to talk about it on the next show.

Videos before the breaks – Kansas Football 2010 TV Spot and Oregon State Football 2010 video email. See more at row27.com. Don’t forget to send your questions to be answered on future shows. Send us a reply @ROWSHOW on twitter or an email.

Tags: basketball, big10, bucks, facebook page, five guys, formspring, get satisfaction, nab, ncaa, pac10, Phil Mickelson, preakness, rose bowl, row show, row27, sports business, Sports Marketing, squad 6, suggestion box, uservoice, video streaming